Net Promoter Score

Finance

Calculate NPS from survey responses. Formula: NPS = (Promoters - Detractors) / Total × 100. Range: -100 to +100. Higher is better.

Formula

NPS = (Promoters - Detractors) / Total × 100

45 promoters, 30 passives, 25 detractors

Inputs
  • Promoters (9-10 rating): 45
  • Passives (7-8 rating): 30
  • Detractors (0-6 rating): 25

NPS = (45-25)/100 × 100 = 20

Frequently asked questions

What's a good NPS?
0-30 OK, 30-70 Good, >70 Excellent